InterContinental Wellington, an IHG Hotel

We arrived and were greeted promptly, efficiently and most importantly with a friendly demeanour. It was so reassuring, especially after a 4am start to the day. Everything was explained well and the staff handled our arrival and check in superbly. I am a highly stressed mum with a fast paced job, so having people think for me helps tremendously with my mental load. Also, having people be kind and polite goes a long way in my book. Check in was quick and even though our room was meant to be available at 3pm, they were able to hand us the keys at 10:30am. We were in one of their remodeled suites and the workmanship was excellent. Bathroom fitouts were well thought out and the craftsmanship was spot on - no nasty silicone and stuck shower doors here, the place was spotless. Internet was excellent. Breakfast is always wonderful here and even though our daughter needed a sleep in, my husband and I could have breakfast first and he was able to take her later with no issues. Bags were kept safe when we checked out the next morning and we had meetings in the city. When we came to collect them, two staff brought them out, placed them in the back of the Uber and opened the car doors for us. Perfect treatment for busy parents with a tired child.. The staff really do treat you like family. Thank you so much - definitely my favourite hotel here in NZ and one of the best Internationally as well.

The staff were lovely in every encounter. The refurbished pool, spa & sauna area, although not finished completely, is fantastic. The location is amazing & superb if you are attending an event at the TSB arena (e.g., WOW) as it is literally a 2 minute walk away. Also, it has great shopping on your doorstep & many dining options too. Room service was efficient & delicious, as was the buffet breakfast.

Great Location, the hospitality and attentiveness of the staff is what makes it 5 stars; from the concierge, room service to restaurant the staff were kind and attentive. Breakfast was delicious, wonderful gym facilities. Our bedroom was lovely and comfortable, the bed was very plushy and our jetted bathtub was lovely.

Stayed here overnight. Everything was booked and confirmed. Arrived at the hotel and was advised that the room had been cleaned but not signed off by the supervisor. Had to wait an additional 45 minutes for this to happen. Got to the room which was exceptional. Took a bit to find all the light switches but found them eventually. Bed was big and comfortable and felt like I was sleeping on a cloud.

Love, love, love this Hotel. The staff are helpful and nothing is too much trouble. We were upgraded to a Club room due to being a IHG Member. The Club facilities are fabulous and we were able to enjoy the evening drinks and canapes, and breakfast. The view of the harbour from these rooms is wonderful. I can't recommend this hotel enough.