InterContinental Wellington by IHG

Concierge desk was exceptional and deserves a salute. Their attention to detail and anticipation of what was required was almost extra sensory. I have seen a lot of Concierge desks in this world; to discover this in NZ was a blast and a pleasure. Front of house and room service was also very good.

We arrived and were greeted promptly, efficiently and most importantly with a friendly demeanour. It was so reassuring, especially after a 4am start to the day. Everything was explained well and the staff handled our arrival and check in superbly. I am a highly stressed mum with a fast paced job, so having people think for me helps tremendously with my mental load. Also, having people be kind and polite goes a long way in my book. Check in was quick and even though our room was meant to be available at 3pm, they were able to hand us the keys at 10:30am. We were in one of their remodeled suites and the workmanship was excellent. Bathroom fitouts were well thought out and the craftsmanship was spot on - no nasty silicone and stuck shower doors here, the place was spotless. Internet was excellent. Breakfast is always wonderful here and even though our daughter needed a sleep in, my husband and I could have breakfast first and he was able to take her later with no issues. Bags were kept safe when we checked out the next morning and we had meetings in the city. When we came to collect them, two staff brought them out, placed them in the back of the Uber and opened the car doors for us. Perfect treatment for busy parents with a tired child.. The staff really do treat you like family. Thank you so much - definitely my favourite hotel here in NZ and one of the best Internationally as well.

The staff were lovely in every encounter. The refurbished pool, spa & sauna area, although not finished completely, is fantastic. The location is amazing & superb if you are attending an event at the TSB arena (e.g., WOW) as it is literally a 2 minute walk away. Also, it has great shopping on your doorstep & many dining options too. Room service was efficient & delicious, as was the buffet breakfast.

I have always had great experiences at this hotel from a long time ago in Dallas Texas. The hotel in Wellington NZ was no different. The receptionist, Katelin was awesome to handle our check in and putting us up in a fabulous room with the big Jacuzzi tub. She also enrolled me in IHG membership. Jeromy at the concierge desk was a delightful young man who welcomed us with a cheerful smile. He helped us with our dinner reservation. Everything was great!

Amazing, friendly staff who made everything so easy, from valet to check in, to cleaning. Beds were comfortable beyond measure, rooms are clean with lovely amenities. Breakfast full of fresh and delicious options for all tastes. The prefect location in the city, a stones throw to the best shopping, waterfront walks, restaurants, and attractions. Will definitely be staying again.